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TELEHOUSE
Co-location service
TELEHOUSE service provides customers with neutral,
secure and power-protected co-location facilities
which is located in Quarry Bay, offering the best
in technical support and completely managed environment.
The service delivers protected location to global
computer and telecommunications resources to ensure
the continuous operation and success of your network-dependent
business around the globe.
Location
10/F., East Wing, Warwick House, Taikoo Place, 979
King's Road,
Quarry Bay, Hong Kong
Specifications
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Total
Square Footage: 27,000 square feet |
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Site
Monitoring: 24 hours, 365 days a year |
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Security:
IC Card Access and Code Access Control System |
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Video
Surveillance |
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Guard
Patrol on duty |
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Reliability:
Multiple Uninterrupted Power Supply (UPS) |
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3 Generator
Backup |
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Redundant
Fully Air-conditioning |
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Fire
Protection: Fire Master 200 GAS Protection |
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Pre-action
Dry-pipe Sprinkler System |
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Floors:
24-inch Raised Flooring Design |
Technical Support
TELEHOUSE co-location service provides you with
on-site technical support. Our skilled technicians
can function as your own staff, operating and troubleshooting
your network systems in our site 24 hours x 7 days.
First level support is always included as part of
our basic co-location package. We also provide cost-effective
and flexible technical support package, in case
you need occasional special tasks or regularly scheduled
operation support.
Our first level
support includes
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Reading
alarms and indicators |
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Power
cycling |
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Emergency
equipment replacement with your spares |
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Swapping
out cards with your spares |
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Logging
all service calls and tracking them until
satisfactory resolution |
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Escorting
and supervising your vendors |
Consulting Services
We always provide customers with a wide range of
technical assistance and expert consultation on
problem solving to maintain their continuous business
growth. Site planning, system and network design,
testing and implementation are available as packaged
solutions.
Disaster Recovery
We has led the evolution of disaster prevention
and recovery site into secure, power-protected,
carrier-neutral co-location space in which companies
can leverage their telecommunications and network
resources in a managed environment. For example,
the Dealing Room Disaster Recovery service is designed
to eliminate the risk associated with an inability
to trade such as IT system failures or flood. The
interruption only lasts as long as it takes for
dealers to transfer to our site.
Choice of Carriers
Our commitment to neutrality takes you beyond unlimited
carrier options - you can select any of the telecommunications
carriers including C&W, HKT, New T&T, Hutchison
Global Crossing, New World, all of which provide
their own international and domestic circuit lines.
Target Markets
TELEHOUSE service offers state-of-the-art facility
and technology to customers who have great interests
in developing their sophisticated network
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Corporate
Customers (e.g. Financial Institutions, SMEs) |
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Internet
Content Providers |
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Internet
Service Providers |
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e-Commerce
Solution Providers and Business Corporations |
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Application
Service Providers |
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Web
Hosting Service Providers |
Customer Support
From your initial contact with our account representatives
you will find that our aim is to provide customer
satisfaction. At every level of contact with you,
our employees strive to meet your requirements,
to watch out for your best interests, to make your
stay at our facilities one that you would like to
continue for years to come. We take pride in not
only being just your provider of co-location facility,
but also with the help of our entire staff, a friend
to your business.
KDDI
Hong Kong Telehouse Service
Data Center
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